Customer Service

Our approach is customer friendly and consistent.
Your long-term benefit.

In preparation, we will talk to everyone involved in the process and draw up a binding road map. You can rest assured that you will be working with one specific contact person who will communicate and coordinate with you on a regular basis. After all, the positive results shouldn’t be a coincidence, but expected excellence. In case of inconsistencies, discontentment or complaints we will act service-oriented and find a solution that is practical and transparent.

When a project is finished, we will inspect the result as to its quality by asking the crucial questions: Where is further potential for improvement? Was the co-operation satisfactory in all areas? How can the cost-effectiveness be increased further? Our final review has the purpose to answer this and other important questions. This approach enables us to constantly work on optimising our services.
We hold strictly to agreed confidentiality agreements and – clauses.

VIERWERK places great emphasis on customer loyalty. We will be there for you even after the completition of a project, because long-term relations with satisfied customers are highly important to us. We are looking forward to your positive recommendations.